SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Baby Ima (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybabyima.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I arrive earlier than indicated, and its function is good as described
cumple con lo prometido, buen producto y lego en buen estado
He arrived in 3 days. It looked like it was used, I claimed and they answered right away. So a 10 customer service.
At the moment it goes well and has arrived in less than a week :)
ok
I missed the delivery. They didn't put my address right or put the phone in. I contacted the store told Me the courier company had it. I got in touch and went to pick it up so I wouldn't wait any longer. But the article is very worth hearing asta without gel your own heart. I'm waiting for you to bring me the ultrasound gel at the pharmacy but last night I joined Alovera directly from the plant and I could hear it is very exciting. I highly recommend it.
Great product, my wife is 3 months pregnant so we do not hear it all the time but look forward to seeing in the coming months! Send very fast! I recommend!
I love you hear my baby's heartbeat, I'm 23 weeks old
I get super fast, I have to try no batteries or gel. But I saw very good lorations and that's why I decided to buy it.
I am very happy with this article I am 15 weeks and it does its function
It works fine. But it is 2 MHz transducer, not 3 MHz as it is written in the description. Works well, though the frequency is 2 MHz, not 3, as in the description. But it still does, because it does not affect anything much.
Like in the picture, the instructions are all in Chinese, super fast delivery in 4 days I was in my house even though it makes it hard to find the baby's heart If it's because I'm only 13 weeks old, I'll keep trying, but we go quality and recommended price I'll leave future comments if I'm better at listening to the heartbeat of the Drink
Works well. Delivery very fast.
It works perfectly!
It came pretty fast, I thought it would take longer. It's like in the picture. It comes without batteries. It works good for now. I like it.