SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Baby Ima (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybabyima.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Little small for the size
On the growth of 69 took 12 m, the T-shirt is bolshevata, and the panties are quite with a small margin, until the end of summer should be enough And so everything is just fine
Beautiful!
At the top conform to the photo
I love the clothes but look small on my baby
The product corresponds to the description .. took for a year and a half (86 growth.). all approached. Seller recommend. Delivered goods quickly.
Thank you very much
It looks beautiful, sewn neatly, the size is small, about 2 months, and this synthetics unfortunately. It came quickly.
I got a baby for 12 cities, and we're 8. I recommend it.
The suit is very small. We took for a year, and we almost now fit. (we are six months old, but we were born very small). In the rest everything is just wonderful. Quality is super!
Super fast, and it is like the photos
Good qulity.
Very quickly arrived, thank you, the goods correspond to the photo
Beautiful sets I love the shape my baby is well in it.
All OK. Corresponds to the description.
At a height of 65-67, the size of 9 m fits idially. Quality is good
Super suits, good stuff. Sellers are just great. Everything is very clear and fast. I recommend this store to everyone.
My baby has 4 months, and size that bought was 90, it measures 0,75. So will give to use now, if your baby is great, choose larger size! But clothes beautiful, well packed!
The suit is cool, its money costs, age a year and eight, weight 14 kg size 3 just right