SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Baby Ima (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybabyima.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is good and is beautiful, but the size is a little small
Maravilhoso!!!
Beautiful, material very good Large production
Good material
Correspond a la description, un peu us foncé que sur la photo mais tres beau, taille parfaite, arriver tres rapidement je recommande le vendeur
Chic overall, I take this for the second time. Very good quality. Composition cotton 100%. Seams are all inside, neat. Rivets are plastic, everyone works. The pattern is partially applied directly to the fabric (eyes and nose of the bear), partly as a thermal sticker (white muzzle of the bear) The parcel came in 3 weeks
Good quality kombezik, cotton,, as in the picture
The design is just like the photo and the quality equal to what it looks like
Good quality product.
Onesie very beautiful, as in the picture. The only negative remark is that the size newborn measurement 70 cm, so it is suitable for children of 3 months
its simple but not bad quality
It takes less than 2 weeks to arrive in chile but it takes a month to my home (mainly due to late chile post). Cute, matching the description, it's thin cotton to wear a cloudy day or some more clothes down. The size doesn't fit much since I bought for more than 18 months and in the photo I put a colloky brand body (chile) size 12 to 18 months and the length is more or Anyway it is very nice and recommended.
Lovely onesie and good quality. Very satisfied
Very nice!! Just as it looks in the photos
The product is beautiful and wonderful. High quality! Arrived to Brazil with only 27 days.
Received fabric wonderful
Cool romper, as in the picture. The quality is excellent!
Very beautiful, The fabric is Grossinho.
The smallest is 70 not suitable for newborns
A cool suit for a child, the quality is good and looks cool. I'm glad that I ordered it and now the baby and I are fashionable and we are comfortable. Recommend
Very good quality but the shape is strange. Too wide in the trunk, but the pants are short
For 18 months well approached our 74 cm and 10 kg. And the ratio of the sleeve/leg is straight excellent! A little stick out threads, but, it's bullshit. The color is pleasant, the cotton is gentle. After washing did not shed, did not deform. The buttons are strong. Very good kombenizon.
Overalls tight cotton. Quality. The only color is not turquoise, but bright green. Size 12 m for our 6 months height 70 weight 10 kg.
Llegó rapido, me enviaron una talla mas grande (6m) en vez de 3 meses
I liked the overalls, the color is green, bright. The wash color remained the same. Sits straight back to back and legs short so minus the star.