SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Baby Ima (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybabyima.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rose in Roses, then bought 3 pairs. 28, 30, 32. Yak on me, then the salesman will be responsible for the correct impurity. Don't die. To Lutsk come to Ali for 16 days, delivered a new poshtoy. Pakuvannia in the zvichainye package. 3 The store did not bother, the overlay was Reviews.
Soft and comfortable slippers, though a bit wide (considering that I have a wide leg), but in general very cool. The color is exactly like in the picture. Recommend!
Cool, not much wide upper part, but on a wet leg most that) size in size goes.
Took 28 size on the leg 18 cm are great, the size is two
All as in the picture! Satisfied!
Slaps are good. The color is bright. No smell. Thick sole. The top of the feelings is like silicone. Very soft. Bought 18 size on the foot 14 cm. According to the size chart. On the spanks there is a marking of 18/19 and 15 cm. In fact, a centimeter intended 14,5 cm. The foot of my child is now 12 cm. Bought for the pool. Walking from the shower to the pool will be quite possible, will not lose. But for a long time enough. Slaps went to St. Petersburg for about three weeks. I did not communicate with the store. I recommend the product. I left it in my favorites. I think I'll order it when we're out of these.
Тапочки пришли с браком, на фото видно.
They're so cool and soft!
Продавец не отправил заказ, продавец на связь выходит,деньги вернули.
Beautiful
Sneakers are full-size, very soft, quality. On a full leg fit. Come quickly.
Beautiful slippers, I put 4 only because on a wide foot
Sneakers are excellent, bright, all as in the photo, came for a week in Moscow
соответствуют таблице размеров, т.е заказала размер 24, на подошве указан 24/25 по стельки 17 см, с продавцом не общалась, заказ пришёл в указанные сроки, даже чуть раньше на пару дней.
Соответствует фото и описанию