SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Baby Ima (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybabyima.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am pleasantly surprised because I received the article in 3 days instead of 7. Just a small problem, the manual of use is only in English but otherwise I do not regret my purchase :)
Good product. Fast shipping.
Delivery the next day) very quickly did not expect, baby monitor Super, immediately put, while everything is fine
very good quality, arraived fast.
Delivery to the apartment in a week. The camera is good, in total darkness even to see. The menu is Russian, everything is simple. For 3 tons. it's worth it, let's see how long it will last. The video brakes a little, not critical. microphone sensitive. Recommend!!!
Fast delivery, excellent nanny.
The box was heavily crushed, but it's good that the goods did not hurt. Everything works, it's happy.
I am very satisfied with the product and shipping time too! Hopefully it will last a long time.
Nanny Electronic very good, meet the expectation, arrived with less than 20 days in ES, recommend!!
Excellent! The picture is great!
Everything is fine, everything works. The parcel came in 2 weeks.
The order before Samara came faster than planned by the site, took from five. Everything is whole, it was packed without pupyrka, just in a package, complete with 2 charges. While turned on only look works or not, the image quality, as on the first cell phone cameras. How to test with sounds and object I will complement the review.
Good overall quality and functions. The only thing that I wasn’t expecting is that the camera part does not have a built in battery. So it has to be plugged in order to work. Despite this detail the product is great.
fast and simple
Really satisfied with the product. Really good quality as the reviews
Delivery fast, 10 days total. Everything works, the quality is good. 5 stars.
Perfekt
The product is very excellent and the image is excellent works without internet and you can hear the sound and talk to the child with the possibility of playing music for the child and the vision tonight is very clear
Very useful
Delivered very fast-2 days, I recommend!
Excellent quality! In Israel, such a plan costs from 200 $! Thank you for the quality goods
When you approach the camera, there's a loud signal, is that supposed to be?
Awesome video nanny, I recommend.
Boldly order. There is Russian language. Adapters for euro socket. Delivery 5 days by courier. Works good! Vox mode works for sound. Battery in 750mAh display. Good thing, for all the money! Seller recommend!
Good quality. Delivery in 2 days