SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Baby Ima (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybabyima.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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All as in the description. I really liked the bra. I'll order more. Delivery to Moscow is fast. Recommend
thank you
Super comfortable and firm
Everything is fine!
Fastest shipping ever. 11 days to Estonia.
Very comfortable, passed the whole pregnancy! And when GW is convenient
Excellent
One for one model of Delta, in 10 percent מהמחיר!
Perfect and Very fast delivery
Cool bust, comfortable. You can not only pregnant. Material quality, like many sports tops. I wear 75 V, I ordered S, I went perfectly, even there is a little free space. Issued an order on January 19, received on February 3 at the new mail
It's fine.
Bra of excellent quality! Pads are a little dense, but not critical!
Super quality and sat perfectly. I'll order more
Great fit, bright color, awesome soft.....elastic material.
Top really liked, the first top with Ali that matches the size and well supports the big chest
Very cool top! Quality at the highest level! Color is lovely! The order is satisfied)))
Excellent bust) fast delivery, in quality is very good, with the store did not communicate, sent quickly.
Все супер, класний. Рекомендую!
Excellent, same model sold בדלתא speak 8 price
Фото и замеры полностью соответствуют. Уже заказываю второй раз. Украина за три недели, пришло на Мист Экспресс.
The quality is chic, the size approached perfectly. At 75 C took 36. Thank you, I recommend! Came in two weeks.
Everything is exactly like in the description. The parcel was sent instantly, did not communicate with the store. It came in 10 days. I will order more, I will try other models. On the OG 89, under the breast of the 75-village butt, I wear on the extreme hooks and the straps spread to a maximum. Comfortable, does not press, but sometimes slides up. I'll try a bigger size.